Service Policies & Terms
Service Limitations
As a mobile veterinary technician service:
We do not diagnose medical conditions, prescribe medications, or perform surgery.
Services are supportive, preventative, and non-invasive in nature.
Any medical concerns will be referred to a licensed veterinarian.
New Client Requirement
All new clients are required to complete a New Client Registration Form and review and accept the Client Service Agreement prior to scheduling any services.
This allows us to gather important information about you and your pet(s) to ensure safe, personalized care.
Booking & Approval Policy
All services must be requested in advance and are subject to approval. Submitting a request does not guarantee availability until it has been reviewed and confirmed.
We reserve the right to decline, modify, or reschedule requests based on availability, location, pet behavior, safety concerns, or scope of service.
Vaccination Policy
For the safety of all pets and providers, dogs and cats must be up to date on rabies vaccinations.
Proof of vaccination may be required prior to service. We reserve the right to decline services if vaccination status cannot be confirmed.
Pet Behavior & Safety Policy
The safety of your pet, yourself, and our team is our top priority. Clients must disclose any history of fear, anxiety, aggression, or bite incidents.
We reserve the right to stop or refuse services if a pet becomes unsafe to handle.
Full payment will still be required if a service cannot be completed due to behavior.
In some cases, we may recommend veterinary sedation, alternative care, or rescheduling for another time.
In-Home Access Policy
Clients must provide safe and reliable access to the home at the scheduled appointment time.
If we are unable to access the home, the appointment may be canceled and a fee may apply.
Clients are responsible for ensuring pets are contained appropriately upon arrival.
If we are unable to safely access your pet within a reasonable timeframe, the appointment may need to be canceled and a fee may apply.
Cancellation & Rescheduling Policy
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling.
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
Same-day cancellations or missed appointments may be charged the full service amount.
Late Arrival Policy
If a client is more than 15 minutes late or unavailable at the time of service, the appointment may need to be rescheduled and a fee may apply.
Payment Policy
Payment is due at the time of service unless otherwise arranged. Certain services or packages may require prepayment or deposits once online payments are enabled.
Accepted payment methods: (Cash or Venmo)
Late payments may incur additional fees.
Weather & Travel Policy
Severe weather or unsafe travel conditions may require rescheduling. We will communicate any changes as soon as possible.
Right to Refuse Service
We reserve the right to refuse or discontinue service at any time for reasons including but not limited to:
Unsafe environment
Aggressive or unmanageable pets
Lack of required information
Inappropriate or unsafe client behavior
Photo & Social Media Release
With client permission, we may take photos of pets during visits for use on social media or marketing. No personal client information will ever be shared.
Emergency Policy
In the event of an emergency, we will make every effort to contact the owner. If unreachable, we reserve the right to seek veterinary care for your pet at your expense.
Agreement to Terms
By booking services, clients acknowledge and agree to all policies listed above.